Timing, Shipping & Returns

Cost and Timing

Nearly all products on this site are made to order unless it is clearly marked in inventory.  Of course inventory products ship quickly, custom products take time for all aspects of the production cycle to take place.  Not many items take longer than 2 weeks to ship, but there are some.  Check the production timing very very closely on product pages - you won't want to overspend on overnight shipping if your product isn't available for a week. 

When you place an order, we will estimate shipping cost based upon the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.


Can a custom made product be exchanged or returned?

Within the first month of receiving your products, if you notice material defects such as threads unraveling or some other obvious garment flaw, we can likely get it replaced by the supplier. 

Our suppliers will require us to ship it to them for review, so please ship it to our location and we will work on making it right. 

Returns become more challenging if you have washed and worn it several times, or if after a month it no longer fits.  Trust us we want to do everything we can to make it right so lets work together on it.